Diamond Star Care Services operates from the town of Birmingham in the West Midlands. The agency is run by a team of highly experienced healthcare professionals. It offers flexible staffing solutions for hospitals, nursing homes, retirement homes, care homes and day centres, with experienced staff available 24 hours a day, seven days a week. We are dedicated to offer professional quality and cost effective service to our clients. Our staff offer kind, caring and compassionate care all the time.
Diamond Star Care Services respects and involve its clients in discussions about their care, treatment and support.
Clients personal needs are assessed and we ensure they get safe and appropriate care that supports their rights.
Our staff are trained to respect our clients’ cultural background, sex, (gender), age, sexuality, religion or belief and disability.
We ensure that the staff we employ have the right qualifications, skills and experience, DBS checked and excellent references, provide care that meets the needs of our clients.
Our managers continuously monitor the quality of our services, to ensure our clients receive the support they need.
We always encourage our clients or someone acting on their behalf , to make a complaint when necessary and will be listened to. Their complaints will be listened to promptly and properly.
Our Vision & Values
To provide a quick reliable, responsive and cost effective service, allocating suitably qualified staff to the point of need at the moment required in order to meet the needs of our service users.
How We Provide Added Value
We are committed to providing professional, ethical, and quality service.
We guarantee client satisfaction and genuinely care about people.
We have a strong background in person-centred service, case management, and care giving.
We are experienced in making in-home needs assessments to help clients determine their own requirements and assist them develop care plans.
We will make referrals on behalf of clients for other forms of assistance (with permission).
We adapt our service delivery times to conform to our client’s needs and preferences.
Our employees are covered by comprehensive liability insurance, have undergone criminal record checks, and are bonded.
Our employees are not only qualified, but also are compassionate, dependable, and trustworthy individuals who respect privacy and maintain confidentiality.
We relieve clients of the worry that can occur when hiring privately as we carefully screen, train, and inform our employees thoroughly.
We handle any issues that surface such as scheduling difficulties, illness, shift cancellations, arranging for substitute workers, and providing continuous supervision.
We follow-up with our clients on a regular basis to assess service effectiveness and to make revisions that reflect changing needs and wishes.